Quality Strategy Meeting
These meetings provide senior management with a forum for addressing the key issues identified in The Quality Service Audit and the Building a Winning Quality Service Strategy seminar.

Areas covered in these meetings are largely determined by the specific needs of the organization involved and may range from developing a corporate quality mission statement to establishing practical methods for empowering employees.

Quality Strategy Meetings play an important part in insuring that any training efforts are supported by an internal structure that fosters quality service. These meetings can include topics such as:

	Creating a comprehensive plan by which the service improvement effort can be implemented in six key areas
	Crisis/contingency systems
	Creating a comprehensive plan by which the service improvement effort can be implemented in six key areas
	Developing the specific tactics by which the above plan is to be realized
	Establishing appropriate goals and benchmarks
	Achieving unanimous agreement and commitment to the plan by executives and senior management

As well as these strategic and planning issues, there are also some less apparent but equally important communication issues which can be addressed in the meetings, including:

	Effectively communicating the Quality Service Strategy to managers and staff
	Developing high-profile actions that communicate management's commitment to change
	Developing ongoing means for communicating progress of the Quality Service Improvement process to both internal and external customers

"Any training effort must be supported by an organizational structure that fosters quality service."