Excellence in Email™

Gain­ing Mas­tery Over Your Mail­box

While email is the most widely used com­mu­ni­ca­tion tool for busi­ness, its remote nature - which elim­i­nates tone of voice and body lan­guage - presents a huge poten­tial for mis­chief, mis­un­der­stand­ing and misinterpretation.

Essen­tial Email is designed to help exec­u­tives, man­agers and staff go beyond basic email eti­quette, to the proven prin­ci­ples and prac­tices for gain­ing mas­tery over their elec­tronic mail box in the work environment.

Inspired by Karen Leland and Keith Bailey's new book, Email In An Instant, 60 Ways to Com­mu­ni­cate With Style and Impact, and attended by more than 25,000 people, Essen­tial Email can help you to be more effec­tive at com­mu­ni­cat­ing your mes­sages via email with style and impact, as well as improv­ing your over­all effi­ciency at respond­ing to and man­ag­ing the mes­sages your receive. The pro­gram topics include:

• Know­ing when to use and not use email
• Avoid­ing the ten most common email eti­quette mistakes
• Com­pos­ing emails that save time for others and get read
• Writ­ing action ori­ented emails
• Over­com­ing the biggest gram­mar snafus
• Under­stand­ing the four core email styles
• Clar­i­fy­ing email ethics such as copy­right and privacy
• Imple­ment­ing best prac­tices for mail box time management
• Cre­at­ing online rapport
• Using the G.R.E.A.T. Method to insure every email hits the mark

This pro­gram is avail­able in any of the fol­low­ing for­mats: half-​day live train­ing, keynote speech, webi­nar or online train­ing program.

For a detailed pro­gram descrip­tion, click here to down­load a pdf of the course agenda.