Excellence in Email™

Gaining Mastery Over Your Mailbox

While email is the most widely used communication tool for business, its remote nature – which eliminates tone of voice and body language – presents a huge potential for mischief, misunderstanding and misinterpretation.

Essential Email is designed to help executives, managers and staff go beyond basic email etiquette, to the proven principles and practices for gaining mastery over their electronic mail box in the work environment.

Inspired by Karen Leland and Keith Bailey’s new book, Email In An Instant, 60 Ways to Communicate With Style and Impact, and attended by more than 25,000 people, emailinstant1Essential Email can help you to be more effective at communicating your messages via email with style and impact, as well as improving your overall efficiency at responding to and managing the messages your receive. The program topics include:

  • Knowing when to use and not use email
  • Avoiding the ten most common email etiquette mistakes
  • Composing emails that save time for others and get read
  • Writing action oriented emails
  • Overcoming the biggest grammar snafus
  • Understanding the four core email styles
  • Clarifying email ethics such as copyright and privacy
  • Implementing best practices for mail box time management
  • Creating online rapport
  • Using the G.R.E.A.T. Method to insure every email hits the mark

This program is available in any of the following formats: half-day live training, keynote speech, webinar or online training program.

For a detailed program description, click here to download a pdf of the course agenda.