Email

Excel­lence In Email™

While email is the most widely used com­mu­ni­ca­tion tool for busi­ness, its remote nature - which elim­i­nates tone of voice and body lan­guage - presents a huge poten­tial for mis­chief, mis­un­der­stand­ing and mis­in­ter­pre­ta­tion. This pro­gram is designed to help exec­u­tives, man­agers and staff go beyond basic email eti­quette, to the proven prin­ci­ples and prac­tices for gain­ing mas­tery over their elec­tronic mail box in the work envi­ron­ment. Read more ...