The Service Advantage™ Online

click here for demo

$59.95 for a 1-year license
Quantity discounts available

The Ser­vice Advan­tage Online is a con­ve­nient, low-​cost and enter­tain­ing way to ensure that your staff are con­sis­tently keep­ing your cus­tomers happy. Keith Bailey and Karen Leland, world-​renowned cus­tomer ser­vice experts, have taken the gems from over forty years of com­bined train­ing expe­ri­ence, the core con­cepts of their flagship live cus­tomer ser­vice train­ing pro­gram, The Ser­vice Advan­tage, and put them together into this pow­er­ful online pro­gram. Now, your com­pany can take advan­tage of their know-​how with­out either man­age­ment or staff having to leave their desks! This cus­tomer ser­vice train­ing pro­gram is totally inter­ac­tive and inno­v­a­tive using the latest Flash technologies. Click here to view a demo of this pro­gram. Cus­tomer ser­vice topics - rang­ing from staff atti­tudes to deal­ing with dif­fi­cult people - are all cov­ered in an inter­ac­tive and prac­ti­cal format. The Ser­vice Advantage online train­ing for cus­tomer ser­vice covers the fol­low­ing mis­sion crit­i­cal cus­tomer ser­vice subjects:

• Devel­op­ing A Cus­tomer Friendly Attitude
• Know­ing and Using Your Ser­vice Actions
• Email, Voice­mail and Tele­phone Etiquette
• Taking Ser­vice Initiative
• Deal­ing With Dif­fi­cult People and Situations
• Recap and Quiz

Click here to view a demo of selected seg­ments of this pro­gram. (Please remem­ber to turn up your sound.) The com­plete e-training lasts about one 90 min­utes and can be licensed for any number of employ­ees, either to run from our server or on your company's Intranet. For a detailed pro­gram descrip­tion, click here to down­load a pdf.

Please con­tact us to request infor­ma­tion about devel­op­ing a cus­tomized ver­sion of the online train­ing for your organization.