The Service Advantage™ Online
$59.95 for a 1-year license
Quantity discounts available
The Service Advantage Online is a convenient, low-cost and entertaining way to ensure that your staff are consistently keeping your customers happy. Keith Bailey and Karen Leland, world-renowned customer service experts, have taken the gems from over forty years of combined training experience, the core concepts of their flagship live customer service training program, The Service Advantage, and put them together into this powerful online program. Now, your company can take advantage of their know-how without either management or staff having to leave their desks! This customer service training program is totally interactive and innovative using the latest Flash technologies. Click here to view a demo of this program. Customer service topics – ranging from staff attitudes to dealing with difficult people – are all covered in an interactive and practical format. The Service Advantage online training for customer service covers the following mission critical customer service subjects:
- Developing A Customer Friendly Attitude
- Knowing and Using Your Service Actions
- Email, Voicemail and Telephone Etiquette
- Taking Service Initiative
- Dealing With Difficult People and Situations
- Recap and Quiz
Click here to view a demo of selected segments of this program. (Please remember to turn up your sound.) The complete e-training lasts about one 90 minutes and can be licensed for any number of employees, either to run from our server or on your company’s Intranet. For a detailed program description, click here to download a pdf.
Please contact us to request information about developing a customized version of the online training for your organization.