e-Training

The Ser­vice Advan­tage™ Online

The Ser­vice Advan­tage Online is a con­ve­nient, low-​cost and enter­tain­ing way to ensure that your staff are con­sis­tently keep­ing your cus­tomers happy. Keith Bailey and Karen Leland, world-​renowned cus­tomer ser­vice experts, have taken the gems from over forty years of com­bined train­ing expe­ri­ence, the core con­cepts of their flagship live cus­tomer ser­vice train­ing pro­gram, The Ser­vice Advan­tage, and put them together into this pow­er­ful online pro­gram. Now, your com­pany can take advan­tage of their know-​how with­out either man­age­ment or staff having to leave their desks! Read more ...

Essential Email™

Essen­tial Email Online is a web-​based ver­sion of our pop­u­lar live train­ing, Excel­lence In Email. Now avail­able as a one hour Flash-​based e-training pro­gram. This online course is espe­cially effec­tive for cor­po­rate employee train­ing, help desk ser­vice per­son­nel, call center staff and for employ­ees who email with inter­nal or exter­nal cus­tomers. This web-​based work­shop is inter­ac­tive and thor­ough, cov­er­ing all the key areas that have proved so pop­u­lar in our live email train­ing. Read more ...