The Service Advantage™

A Comprehensive Customer Service Skills Workshop

As most corporate giants and small businesses alike have realized, service – both on line and off – is a critical concern for surviving and thriving in today’s global, fast paced, quick changing and high tech business world.

The Service Advantage Workshop helps any manager or employee whose job involves frequent contact with external or internal customers create and project a winning service attitude in the often stress-filled environment of work; discover powerful actions they can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and co-workers.

“Our president, managers and staff who participated in your program shared their overwhelmingly positive feedback with me. They not only enjoyed the content of the training but also were delighted with the presentation. I applaud your ability to consistently connect the content of your programs with our corporate culture.”

Magali Akle,
Director Quality Service
Avis Rent A Car

Based on Keith Bailey and Karen Leland’s latest book, Customer Service In An Instant, 60 Ways to Win Customers and Keep Them Coming Back, the course is filled with real world,customer-cover1 practicalcsfd-cover advice gathered from Fortune 500 companies, small businesses and entrepreneurs around the world, The Service Advantage will provide you with the essential skills you need to create the kind of service partnerships that lead to both satisfied customers and co-workers. Topics include:

  • Conquering complaining customers
  • Mastering body language basics
  • Recovering from service blunders
  • Learning to say no with service
  • Clarifying the four basic customer working styles
  • Understanding ten key customer needs
  • Going the extra mile
  • Learning the essential telephone and email rapport builders
  • Expressing empathy appropriately and comfortably
  • Counter co worker conflict

This program can is available in any of the following formats: half-day live training, one day live training, keynote speech, webinar/teleclass or online training program. For a detailed program description, click here to download a pdf of the course agenda.