Building A Winning Quality Service Strategy™
A Top Down Approach to Customer Service
Most senior executive when asked, will agree that Quality Service is an important element in business success. In the final analysis however, it’s not what the top tier of a company says that matters, but the actions they take which tell staff what is really important and valued within the organization.
“We found the presentation provided by you to be of a high caliber, entertaining and thought-provoking. You helped us move through a significant piece of work in a short period of time.”
Kurt Teubner,
Regional Vice-President
AT&T
Building A Winning Quality Service Strategy is designed to facilitate business owners and senior executives in deepening their understanding of what it means to be a customer focused organization; to determine how customer focused their organization is currently and to plan strategies that will allow them to become more customer focused over the long term. Topics include:
- Assessing the long range customer centric issues of the organization/department
- Understanding the positive impact that a clear customer satisfaction focus will have on teamwork, productivity and morale
- Developing specific strategies and tactics for instituting a culture of customer satisfaction and loyalty that is integrated with the current company structure and goals
- Recognizing the role of training in the overall process and understanding how to maximize the impact of that training
- Formulating an overall strategic direction for service improvement including action items in five key areas for becoming a customer focused company
This program is available in any of the following formats: half-day live training, one-day live training, keynote speech or Webinar.
For a detailed program description, click here to download a pdf of the course agenda.