Customer Service

Build­ing A Win­ning Qual­ity Ser­vice Strat­egy™

This pro­gram facil­i­tates busi­ness owners and senior exec­u­tives in deep­en­ing their under­stand­ing of what it means to be a cus­tomer focused orga­ni­za­tion; to deter­mine how cus­tomer focused their orga­ni­za­tion is cur­rently and to plan strate­gies that will allow them to become more cus­tomer focused over the long term. Read more ...

Creating The Customer Focused Workgroup™

This pro­gram sup­ports front­line employee ser­vice train­ing by help­ing man­agers and super­vi­sors to develop and imple­ment a team approach to qual­ity ser­vice within their own areas. Read more ...

The Service Advantage™

This work­shop helps any man­ager or employee whose job involves fre­quent con­tact with exter­nal or inter­nal cus­tomers create and project a win­ning ser­vice atti­tude in the often stress-​filled envi­ron­ment of work; dis­cover pow­er­ful actions they can take to increase cus­tomer loy­alty and reten­tion, and apply time-​tested tech­niques for deal­ing with dif­fi­cult cus­tomers and co-​workers. Read more ...

Mastering Difficult Conversations™

This work­shop presents a par­tic­i­pa­tive and engag­ing envi­ron­ment for learn­ing key skills for man­ag­ing dif­fi­cult con­ver­sa­tions with both cus­tomers and co-​workers. Read more ...