Customer Service In An Instant

60 Ways To Win Cus­tomers and Keep Them Coming Back

"Cus­tomer Ser­vice In An Instant is the equiv­a­lent to the The One Minute Man­ager. It is chock full of prac­ti­cal, easy to follow sug­ges­tions that can be applied imme­di­ately to pro­duce results."

Michelle Blieberg,
Global Learn­ing Offi­cer
UBS Invest­ment Bank

Order this book from Amazon.

As most cor­po­rate giants and small busi­nesses alike have real­ized, ser­vice - both on line and off - is a crit­i­cal con­cern for sur­viv­ing and thriv­ing in today's fast paced, quick chang­ing and high tech envi­ron­ment. One study shows that it costs six times more to gain a new cus­tomer, then to retain a cur­rent one.

Cus­tomer Ser­vice In An Instant will help you learn how to create and project a win­ning ser­vice atti­tude in the often stress-​filled envi­ron­ment of work; dis­cover pow­er­ful actions you can take to increase cus­tomer loy­alty and reten­tion, and apply time-​tested tech­niques for deal­ing with dif­fi­cult cus­tomers and co-​workers.

Filled with real world, prac­ti­cal advice gath­ered from For­tune 500 com­pa­nies, small busi­nesses and entre­pre­neurs around the world, Cus­tomer Ser­vice In An Instant is a must read for any front-​line man­ager or employee whose job involves fre­quent con­tact with exter­nal or inter­nal cus­tomers by tele­phone, email or face-to-face. The book will pro­vide you with the essen­tial skills you need to create the kind of ser­vice part­ner­ships that lead to both sat­is­fied cus­tomers and staff including:

• Use tech­nol­ogy to create cus­tomer closeness
• Bounce back from ser­vice breakdowns
• Win loy­alty points by taking ser­vice initiative
• Dis­cover the power of pacing
• Under­stand customer's core concerns
• Learn the most pow­er­ful two sen­tences in cus­tomer service
• Master the four core cus­tomer styles
• Learn to ‘say no' with service
• Win over dif­fi­cult customers
• Cut prob­lem solv­ing time in half
• Shift from stress talk to smart talk