Books

Water­cooler Wisdom

Water­cooler Wisdom is not a "busi­ness as usual" busi­ness book. It is a primer, a prac­ti­cal, down-to-earth user's manual that pro­vides per­ti­nent and pow­er­ful tech­niques for coping with con­flict, pres­sure, and change - the three great­est stres­sors for work­ers world­wide. Read more ...

Time Management In An Instant

Time Man­age­ment In An Instant helps you to over­come feel­ings of over­load and avoid the traps that lead to an unpro­duc­tive rela­tion­ship with time. It offers field-​tested time habits and expert advice based on the latest research that will help you better manage, create and spend your time with more sat­is­fac­tion and results. Read more ...

Customer Service In An Instant

Cus­tomer Ser­vice In An Instant will help you learn how to create and project a win­ning ser­vice atti­tude in the often stress-​filled envi­ron­ment of work; dis­cover pow­er­ful actions you can take to increase cus­tomer loy­alty and reten­tion, and apply time-​tested tech­niques for deal­ing with dif­fi­cult cus­tomers and co-​workers. Read more ...

Email In An Instant

E-mail In An Instant helps you gain mas­tery over your mail box and be more effec­tive at get­ting your mes­sages across with style and impact as well as man­ag­ing and respond­ing to the mes­sages you receive. The book shows every­one from cor­po­rate exec­u­tives to stay at home moms how to improve their email effi­ciency. Read more ...

Public Speaking In An Instant

Public Speak­ing In An Instant shows you how to make all your pre­sen­ta­tions pro­fes­sional, pol­ished and pain­less. The book pro­vides time proven tech­niques on writ­ing an engag­ing pre­sen­ta­tion, devel­op­ing an inter­ac­tive style, read­ing and respond­ing to an audi­ence and making the most of visual aids. Read more ...

Customer Service For Dummies

Cus­tomer Ser­vice For Dum­mies offers prac­ti­cal advice for get­ting through the every­day chal­lenges at work. It teaches you how to deal with angry cus­tomers; how to manage and develop your staff so they can become ser­vice heroes; and it pro­vides you with tech­niques for achiev­ing gold level ser­vice at bronze level cost. Read more ...