Recent Coverage

• Career Couch: Warming Up a Chilly Boss
  New York Times Sunday Business section
  March 5th, 2006
• The Workplace: Breaking the ice with a new boss
  International Herald Tribune
  March 7th, 2006
• Creating Effective Customer
  Service Training
• Hiring and Working with an Accountant
  A KRON-TV Featured Article
• Clean Out Your Computer Day
  Tips & Ideas
• Humanity Vital To Tech Success
  Marin Independent Journal

Press Releases

Karen Leland and Keith Bailey's leading-edge expertise makes them outstanding TV and radio program guests as well as interviewees for publications and media of all kinds.

• Management Consultants Offer a "Procrastination Inoculation" For National Procrastinator's Week NEW!
• New Federal Government Rule Changes
  E-Mail Writing for Business
  

  » podcast Interview

• Reducing Workplace Stress: New Book Offers Insights on Stress Management in the Workplace
  

  » podcast Interview

• Staying Sane at Work: Perspectives from Around the Globe
• Are You a Smart Worker? Hone These Three Abilities and You Can Answer Yes.
• Give Yourself a Work Makeover
• Corporate Email Training Course Uses Flash to Enhance Customer Service via the Internet and Corporate Intranets
• Making a Good “First Impression” in Cyberspace
• Five Traditional Service Principles To Practice in an Online World
• Ten Tips For Dealing With Customer Complaints Online
• Online or “Old Fashioned,” Your Voice Mail Can Be More Effective! Here’s How:
• Customer-centric CEOs in Cyberspace
• Six Ways to Make Your Web Site Customer-Friendly
• Like It or Not, Voice-Mail is Here to Stay
• Top Ten Voice-Mail Tips