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Essential
E-Mail
A
recent survey revealed that Americans who work in a corporation
receive an average of 175 messages per day. Topping the
list is e-mail, surpassing voice mail, faxes and telephone
messages as the most frequent type of message.
While e-mail is the most rapidly growing communication
tool for business use, its remote nature - which eliminates
tone of voice and body language -presents a huge potential
for misunderstanding and misinterpretation.
This
program offers a practical approach to help the audience
gain mastery over their electronic mailbox. by being more
effective at getting their e-mail messages across with style
and impact, as well as improving their overall efficiency
at responding to and managing the messages they receive.
Topics
include:
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Five
essential skills for mastering the medium |
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Developing
rapport with customers, co-workers and bosses |
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Composing
messages that make things happen |
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Time
management for your mailbox |
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Good
manners in cyberspace -E-mail etiquette basics |
| • |
Communication
killers everyone should avoid |
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