Creating The Customer Focused Company™
Six Key Paths to Customer Excellence
Did you know that it costs five times more to attract a new customer than to retain a current one? As most corporate giants and small businesses alike have realized, service, both on line and off, is a critical concern for surviving and thriving in today’s fast paced, quick changing and high tech environment.
“Keith and Karen Deliver! I’ve used hundreds of presenters for our magazine’s and conferences and for seminars I developed for the American Management Association. They were rated outstanding by a challenging audience of presidents and CEOs of fast-growing companies. Their materials and message were right on target.”
Marlene Sholod,
Director Events Marketing
American Management Association
In this strategic and practical keynote session, you will learn how to make your company a winner at the service game. You will not only gain a greater understanding of what it means to be customer-centric, you will also learn the six strategies that your company must adopt in order to create a world
class service organization.
Karen Leland and Keith Bailey are internationally sought after k
eynote speakers, business 
consultants and authors who surveyed over 20,000 executives, managers and staff from around the globe to determine best business practices for excellence at work. Based on best selling authors, Karen Leland and Keith Bailey’s book Customer Service In An Instant: 60 Ways to Win Customers and Keep Them Coming Back, this keynote will help you to:
- Implement the six critical areas for becoming a customer driven company
- Differentiate between the in-focused and customer-focused company
- Evaluate your company’s current customer centric focus
- Get all levels of your company involved in service improvement
- Move beyond the platitudes of service excellence to real change
This speech is also available as a one or half-day live training, or as a webinar.
For a detailed program description, click here to contact us.