Creating The Customer Focused Company™

Six Key Paths to Cus­tomer Excel­lence

Did you know that it costs five times more to attract a new cus­tomer than to retain a cur­rent one? As most cor­po­rate giants and small busi­nesses alike have real­ized, ser­vice, both on line and off, is a crit­i­cal con­cern for surviving and thriv­ing in today's fast paced, quick chang­ing and high tech environment.

"Keith and Karen Deliver! I've used hun­dreds of pre­sen­ters for our magazine's and con­fer­ences and for sem­i­nars I devel­oped for the Amer­i­can Man­age­ment Asso­ci­a­tion. They were rated out­stand­ing by a chal­leng­ing audi­ence of pres­i­dents and CEOs of fast-​growing com­pa­nies. Their mate­ri­als and mes­sage were right on target."

Mar­lene Sholod,
Direc­tor Events Mar­ket­ing
Amer­i­can Man­age­ment Asso­ci­a­tion

In this strate­gic and prac­ti­cal keynote ses­sion, you will learn how to make your com­pany a winner at the ser­vice game. You will not only gain a greater understanding of what it means to be customer-​centric, you will also learn the six strate­gies that your com­pany must adopt in order to create a world
class ser­vice organization.

Karen Leland and Keith Bailey are inter­na­tion­ally sought after keynote speak­ers, busi­ness con­sul­tants and authors who sur­veyed over 20,000 executives, man­agers and staff from around the globe to deter­mine best business prac­tices for excel­lence at work. Based on best sell­ing authors, Karen Leland and Keith Bailey's book Cus­tomer Ser­vice In An Instant: 60 Ways to Win Customers and Keep Them Coming Back, this keynote will help you to:

• Imple­ment the six crit­i­cal areas for becom­ing a cus­tomer driven company
• Dif­fer­en­ti­ate between the in-​focused and customer-​focused company
• Eval­u­ate your company's cur­rent cus­tomer cen­tric focus
• Get all levels of your com­pany involved in ser­vice improvement
• Move beyond the plat­i­tudes of ser­vice excel­lence to real change

This speech is also avail­able as a one or half-​day live train­ing, or as a webinar.

For a detailed pro­gram descrip­tion, click here to con­tact us.