The Service Advantage E-Training:
A Web-Based Customer Service Training Program

Now you can purchase up to 10 licenses online – AND save $10 on each! Licenses are valid for 3 months and can be viewed multiple times by the same user.

Buy now and save up to $100 on the regular price!

$59.95 per license

click here to view the demo

This training is a condensed version of our hugely successful one-day classroom workshop. This entertaining program covers every aspect of customer service and provides real world skills that viewers can immediately put to use to improve the service they offer face to face, over the phone and via email. The training is approximately 90 minutes long and can be viewed in one sitting or in several short sessions depending on the viewer's preference.

The six core modules of the program are:

Developing A Customer Friendly Attitude
Knowing and Using Your Service Actions
Email, Voicemail and Telephone Etiquette
Taking Service Initiative
Dealing With Difficult People and Situations
Recap & Quiz

Please allow two business days for delivery of your username and password.

For more than 10 licenses please contact us directly.

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info@scgtraining.com • 415-331-5200 • Toll Free 877-296-5200 • 180 Harbor Drive, Suite 208, Sausalito, CA 94965

The Service Advantage E-Training: A Web-Based Customer Service Training Program

The Service Advantage E-Training:
A Web-Based Customer Service Training Program