Testimonials

“I must con­fess that your sem­i­nar on Ser­vice Man­age­ment was the biggest eye opener I have had in years. It was also one of the best pre­sen­ta­tions I have had the oppor­tu­nity to attend.”

Howard Cowell
Man­ag­ing Direc­tor
SC John­son Wax

“Your work has a keen sen­si­bil­ity not usu­ally found in com­pa­ra­ble train­ing pro­grams. I con­tinue to be impressed with its qual­ity and your results.”

Earl W. Hinton
Dir. Pro­fes­sional Devel­op­ment
Fidelity Investments

“Over six hun­dred people gave you an aver­age rating of 4.8 on a scale of 5.0 for over­all sat­is­fac­tion with the pre­sen­ta­tion, this is as close to an A+ as you can get. Con­grat­u­la­tions on a job well done.”

Charles P. Kendig
VP Qual­ity
 Oracle

"Thank you for the won­der­ful ses­sion. I was espe­cially impressed by your abil­ity to involve the par­tic­i­pants and your sense of humor made time fly."

Stephen Rice
Direc­tor Uni­ver­sity of South­ern California

"I am search­ing through an elec­tronic The­saurus trying to iden­tify the adjec­tives that describe your pre­sen­ta­tion. Words like pro­fes­sional, expe­ri­enced, sen­sa­tional, stim­u­lat­ing, dynamic and inspir­ing come to mind."

Joe Mel­drum,
Mar­ket­ing Man­ager
Apple Com­puter, Inc.

"Thank you so much for the ter­rific job you did in meet­ing the objec­tives for our pro­gram. Your ses­sion was fast-​paced, fun and inter­ac­tive. We have received some great feed­back and as you know we have a tough group to please."

Andrew Camp­bell
Direc­tor of Train­ing
 Kinko's

"We found the pre­sen­ta­tion pro­vided by you to be of a high cal­iber, enter­tain­ing and thought-​provoking. You helped us move through a sig­nif­i­cant piece of work in a short period of time."

Kurt Teub­ner,
Regional Vice-​President
 AT&T

"Wow! Your ses­sion has had the utmost pos­i­tive responses from the atten­dees, you have made a direct impact on the suc­cess of my orga­ni­za­tion because of your dynamic program."

Debara Lutken­house,
VP Cus­tomer Ser­vices
Perkin Elmer

"Our pres­i­dent, man­agers and staff who par­tic­i­pated in your pro­gram shared their over­whelm­ingly pos­i­tive feed­back with me. They not only enjoyed the con­tent of the train­ing but also were delighted with the pre­sen­ta­tion. I applaud your abil­ity to con­sis­tently con­nect the con­tent of your pro­grams with our cor­po­rate culture."

Magali Akle,
Direc­tor Qual­ity Ser­vice
Avis Rent A Car

"Your pre­sen­ta­tion was extremely well received. Par­tic­i­pants loved the inter­ac­tion and spe­cific take-​away ideas. I really appre­ci­ate your going the extra mile to tailor the pre­sen­ta­tion for our group, this came through loud and clear on the evaluations."

Lauren Basham,
Direc­tor of Edu­ca­tion and Com­mu­ni­ca­tions
Soci­ety of Con­sumer Affairs Professionals

"Karen and Keith con­sis­tently rate among our top speak­ers at con­fer­ences. The over­whelm­ing pos­i­tive feed­back we receive from atten­dees about them is that they are prac­ti­cal, fun and have valu­able infor­ma­tion to con­tribute to any grow­ing com­pany. There are few speak­ers out there who know their audi­ence as well as they do!"

Craig Lis,
Con­fer­ence Pro­ducer
Inc. Magazine

"Keith and Karen Deliver! I've used hun­dreds of pre­sen­ters for our magazine's and con­fer­ences and for sem­i­nars I devel­oped for the Amer­i­can Man­age­ment Asso­ci­a­tion. They were rated out­stand­ing by a chal­leng­ing audi­ence of pres­i­dents and CEOs of fast-​growing com­pa­nies. Their mate­ri­als and mes­sage were right on target."

Mar­lene Sholod,
Direc­tor Events Mar­ket­ing
Amer­i­can Man­age­ment Association