A research based one-day seminar that helps executives, managers and front-line staff overcome the feeling of overload and avoid the traps that lead to lost business, missed opportunities and unfulfilled potential.
How to create and project a winning service attitude in the often stress-filled environment of work; discover powerful actions they can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and co-workers.
Learn
how to find fulfillment, not frustration at work. A primer, a practical, down-to-earth
user’s manual that provides pertinent
and powerful techniques for coping with conflict,
pressure, and change.
