overview | table of contents | why we wrote the new edition
Customer
Service for Dummies
Revised
with all-new material on e-mail and Internet
customer service. Features ready-to-use customer
service surveys and questionnaires.
 "An
outstanding guide to the techniques and attitudes
required to provide great customer service."
George
Gendron
Editor-in-Chief, Inc. magazine
Discover how
to:
- Understand key customer service
concepts
- Plan and implement a customer
strategy
- Foster good face-to-face and
telephone service
- Improve e-mail and Internet
communication
- Deal effectively with angry
or abusive customers
Why We Wrote the New Edition »
Table of Contents »
"Provides the key insights
into customer service for the new service revolution."
Patrick
Deagman
Vice President, Sun Microsystems Inc.
Order
this Book Now from Amazon.com » | 
