Overview | Client List | Biographies

Overview

In 1986, Karen Leland and Keith Bailey founded Sterling Consulting Group, Inc., and shortly thereafter made history by being chosen over more than a dozen other customer service experts to become the first American consulting and training company to win a major contract for customer service training within the British government.

Today, after having worked with some of the most prestigious companies in the world and having appeared on numerous network TV programs, they are internationally-acclaimed trainers and consultants specializing in creating the customer-centric company.

"Our president, managers and staff who participated in your program shared their overwhelmingly positive feedback with me. They not only enjoyed the content of the training but were delighted with the presentation. I applaud your ability to consistently connect the content of your programs with our corporate culture."

Magaly Akle
Director Quality Service, Avis Rent A Car

SCG specializes in helping organizations become more customer-focused. The work we do is exclusively in this area. We have a proven track record of success in a wide variety of industries and we customize all of our programs to insure that our clients receive the most relevant and appropriate product for their specific goals.

• Professional Biographies of Karen Leland & Keith Bailey
• A Partial List of Clients